Terms & Conditions
Last Updated: 27 June 2026
1. Seller Information
In these Terms & Conditions, “Seller”, “we”, “us”, and “our” refer to the seller operating under the trade name MaryFox Art, whose details are provided below.
MaryFox Art (Mariia Porshneva)
Sole trader (empresária em nome individual)
Rua Maria Telles Mendes, 15 - 4º Esq.
2770-120 Paço de Arcos
Portugal
Tax number (NIF): 309757410
Email: maryfoxart.info@gmail.com
⸻
2. General Provisions
2.1. These Terms & Conditions govern the use of the website and the purchase of products.
2.2. By placing an order, you confirm that you have read and agree to these Terms & Conditions.
⸻
3. Order Processing
3.1. An order is considered confirmed after successful payment.
3.2. We reserve the right to cancel an order in case of product unavailability, pricing errors, or technical issues.
⸻
4. Prices and Payment
4.1. All prices are indicated in euros (EUR).
4.2. Prices may be changed at any time without prior notice.
4.3. Price changes do not affect orders that have already been placed and paid.
4.4. Payment is made at the time of placing the order.
4.5. Prices are exempt from VAT under Article 53 of the Portuguese VAT Code (CIVA), where applicable.
4.6. The total amount payable, including any applicable shipping costs, is displayed before the order is confirmed and payment is completed.
⸻
5. Delivery
5.1. Delivery is available within the European Union.
5.2. Shipping costs are calculated at checkout and are displayed before the order is confirmed and payment is completed.
5.3. Customers are responsible for providing a complete and accurate shipping address when placing an order. The Seller is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
5.4. Orders are processed within 1–3 business days.
5.5. During periods of high demand, public holidays, art markets, exhibitions, or other exceptional circumstances, processing times may be extended. Any significant changes to the estimated processing time will be communicated on the website where reasonably possible.
5.6. Estimated delivery times within the European Union are typically 5–10 business days after dispatch, depending on the destination country and the shipping provider. Delivery times are estimates only and are not guaranteed.
5.7. Tracking information will be provided after dispatch.
5.8. Some territories within the European Union have special customs or tax regimes. Deliveries to these territories may be subject to customs duties, import taxes, or similar charges. These charges are not included in the shipping costs and are the responsibility of the Customer. Customers are encouraged to check the applicable customs and tax regulations before placing an order.
5.9. The Seller is not responsible for delays caused by the shipping provider, customs procedures, weather conditions, strikes, force majeure, or other circumstances beyond the Seller’s reasonable control.
⸻
6. Order Cancellation, Returns and Right of Withdrawal
6.1. You have the right to withdraw from your purchase within 14 days from the date of receiving the goods, without providing any reason.
6.2. To exercise your right of withdrawal, please complete the Withdrawal Form available on our website
6.3. Once your completed Withdrawal Form has been received, we will acknowledge your request and provide further instructions regarding the return process.
6.4. Orders may be cancelled before dispatch. If your order has not yet been shipped, it will be cancelled. If it has already been dispatched, the right of withdrawal described above will apply.
6.5. The product must be returned in its original condition. The Customer may inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning, as would be permitted in a physical shop.
6.6. The customer is responsible for return shipping costs.
6.7. The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised products. Such products are created specifically for the customer and, once production has started, the order cannot be cancelled or withdrawn, except where required by applicable law.
⸻
7. Refunds
7.1. Refunds will be issued no later than 14 days from the moment we receive notification of your decision to withdraw from the contract. We may withhold the refund until we receive the returned goods or proof of return shipment.
7.2. Refunds will be made using the same payment method used for the purchase.
7.3. In the event of a valid exercise of the statutory right of withdrawal, the full amount paid for the order will be refunded, including the cost of standard delivery (if paid). Additional costs arising from the customer’s choice of a delivery method other than the least expensive standard delivery offered by the Seller are not refundable.
⸻
8. Damage and Defects
8.1. If the product arrives damaged or defective, please contact us.
8.2. Damage caused after delivery due to external factors is not considered a defect.
8.3. Products are covered by the statutory legal guarantee in accordance with applicable Portuguese consumer protection law.
8.4. In the event of a confirmed defect or lack of conformity, the Customer shall be entitled to the remedies available under applicable law.
8.5. If a defect or lack of conformity is confirmed, the Seller will provide the appropriate remedy in accordance with applicable law.
8.6. The warranty does not cover normal wear and tear or damage resulting from use, mechanical impact, or improper handling.
8.7. These rights are granted in accordance with applicable European Union and Portuguese consumer protection laws.
8.8. Customers are encouraged to report any damaged or defective items as soon as reasonably possible after discovering the issue. This does not affect any statutory rights under applicable law.
⸻
9. Handmade Products
9.1. All products are individually designed, created, and handmade by the Seller. Certain components, including but not limited to findings, chains, clasps, key rings, some types of beads, charms, decorative elements, and other materials, may be commercially manufactured and sourced from third-party suppliers. The use of such components does not affect the originality or handcrafted nature of the finished product.
9.2. Minor variations in colour, shape, size, texture, finish, and other details may occur compared to product photographs and descriptions. In addition, colours may vary slightly depending on your device’s screen settings and display characteristics. Such variations are a natural result of the handmade production process and are not considered defects or a lack of conformity.
9.3. Please carefully review the product description, photographs, and Product Information & Care provided in the description of each product before placing an order. By placing an order, the Customer confirms that they have read, understood, and agree to follow the Product Information & Care instructions provided for the purchased product.
⸻
10. Intellectual Property
10.1. All photographs, product images, product designs, descriptions, texts, graphics, logos, and other materials displayed on this website are the intellectual property of MaryFox Art unless otherwise stated.
10.2. Any copying, reproduction, publication, modification, adaptation, or commercial use of materials from this website without prior written permission is prohibited and may result in legal liability in accordance with applicable law.
⸻
11. User Accounts
11.1. Users are responsible for maintaining the confidentiality of their account credentials and passwords.
11.2. Users agree to provide accurate and up-to-date information when creating and using an account.
11.3. We reserve the right to restrict, suspend, or terminate a user account in the event of a breach of these Terms & Conditions, fraudulent activity, misuse of the website, or any other unlawful conduct.
⸻
12. Applicable Law
These Terms & Conditions are governed by and construed in accordance with the laws of Portugal. This choice of law does not deprive consumers of any mandatory rights granted under the laws of their country of residence where such protection cannot be excluded by applicable law.
⸻
13. Updates
We reserve the right to update these Terms & Conditions at any time. Any changes will become effective upon publication. Such changes shall not affect orders placed before the updated Terms & Conditions become effective. The latest version is always available on this website.
⸻
14. Limitation of Liability
14.1. To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase, use, or inability to use the products.
14.2. The Seller shall not be liable for damage resulting from misuse, improper handling, normal wear and tear, accidental damage, or failure to follow any care instructions provided with the products.
14.3. To the fullest extent permitted by applicable law, the Seller’s total liability arising out of or in connection with any order shall not exceed the total amount paid by the customer for that order.
14.4. Nothing in these Terms & Conditions limits or excludes any rights or remedies that cannot be limited or excluded under applicable law.
⸻
15. Consumer Dispute Resolution
15.1. The Seller is committed to resolving any customer concerns fairly and promptly. Customers are encouraged to contact the Seller first in order to seek an amicable solution.
15.2. Consumers may submit complaints through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico), available at:
https://www.livroreclamacoes.pt
15.3. In accordance with Portuguese Law No. 144/2015, consumers may also use authorised Alternative Dispute Resolution (ADR) entities for the resolution of consumer disputes.
15.4. Information about Alternative Dispute Resolution (ADR) entities is available on the official website of the Portuguese Directorate-General for Consumers (Direção-Geral do Consumidor):
⸻
16. Privacy
Personal data provided in connection with orders or enquiries is processed in accordance with our Privacy Policy and applicable data protection laws. Please refer to our Privacy Policy for further information.
⸻
17. Contact
For any questions regarding these Terms & Conditions, please contact:
maryfoxart.info@gmail.com